INTIKA

Peru · New York

Critical systems.
Safer change.

Intika stabilizes and modernizes software that businesses depend on. We diagnose the system, reduce production risk, and own the path from architecture through cutover.

At a glance

TeamsSmall, senior-led teams
InvolvementFounder on every project
Time zoneUTC−5, New York workday overlap
EngagementDiagnose, stabilize, modernize, cut over
Talk about a system How we work

Engineering leadership shaped at

Engineering experience shaped inside large-scale product and engineering organizations.

When Intika is useful

Production is fragile

Incidents recur, releases feel risky, and nobody has a complete picture of how the system fails.

The architecture is slowing the business down

Every change touches too many things, integrations are brittle, and delivery gets slower with every release.

A replacement has to happen without stopping operations

The business cannot tolerate a big-bang rewrite or a risky migration weekend.

Critical systems don’t agree with each other

ERP, payments, internal platforms, partner APIs, and legacy systems have accumulated unreliable interfaces.

Digital products for real operations

We turn manual processes, internal tools, and customer needs into software people actually use. We design and build the whole product: experience, architecture, backend, data, and integrations.

Also in scope

Greenfield systems

New systems when the domain is operationally critical and the data model has to be right from the start.

Applied AI

Classification, routing, search, document workflows, assistants, model integrations, and operational automation, where it improves the system.

Modernization succeeds when production gets safer, not when the diagram gets newer.

We don’t start by guessing the size of a system we haven’t seen.

We diagnose before we rewrite.

  1. 01

    Diagnose

    Understand what the system holds up for the business, which processes are critical, and what cannot stop.

  2. 02

    Stabilize

    Reduce operational risk and make the system more predictable.

  3. 03

    Modernize

    Replace, re-platform, or integrate the parts that justify change.

  4. 04

    Cut over safely

    Migration, rehearsal, rollback planning, production validation, documentation, and operational handoff.

First engagement

Production Risk & Modernization Diagnostic

A focused diagnostic engagement that produces:

The diagnostic is scoped to the system in front of us and sets up the phases that follow.

Talk about a system

  • System context map
  • Dependency map
  • Failure-mode analysis
  • Risk register
  • Production baseline
  • Prioritized modernization options
  • Recommended delivery phases
  • Cutover and rollback considerations

How we work

  1. We understand the operation before we design the solution.

    Technical decisions change once we know what is critical, what can wait, and what cannot stop.

  2. The people making architectural decisions stay close to the code.

    There is no handoff between the people who decide and the people who build.

  3. Complexity has to earn its place.

    We default to well-understood technology and introduce complexity only where the problem demands it.

  4. Clients should be able to run the system without depending on us.

    Documentation, runbooks, and handoff are part of the work, not extras.

  5. AI is a tool, not the architecture.

    We use it where it improves speed and understanding, without outsourcing technical judgment.

Selected work

Intuit · Support-platform migration

Migrate support without disrupting operations.

What looked like a small migration turned into nearly a year of work across multiple systems and undocumented support logic. Before moving anything, we had to reconstruct how the support organization actually operated. The migration ultimately allowed Intuit to retire Zendesk and save roughly $5M a year.

  • $5M / year
  • 5 touchpoints
  • Zendesk retired
  • Zendesk
  • Salesforce
  • Java / Spring Boot
  • Testable design

Engineering experience before Intika.

  1. Forms + Other serviceWeb + dashboard
  2. Zendesk business rulesRecovered with support
  3. Integration layerRestructured · testable
  4. MicroserviceJava · Spring
  5. SalesforceDestination
  6. Support operationsWorkflow preserved
The migration preserved the workflow behind the form.
SELECTED ENGINEERING EXPERIENCE

Selected engineering work at larger-scale organizations.

Selected engineering experience from prior work at other organizations. The case studies are presented in summary form and with appropriate respect for confidentiality.

View engineering experience

Founder-led. Built between Peru and New York.

Intika combines experience from large U.S. engineering organizations with a small-team delivery model built in Peru.

Founder involvement is concentrated where it matters most: diagnosis, architecture, technical risk, review, and production cutover.

LocationsPeru and New York
TeamsRecruiting across Peru
Working hoursSubstantial overlap with New York working hours
We don’t hire résumés. We look at how someone thinks, builds, learns, and owns the problem.

Hiring principle

Engineering at Intika

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